Support at Home Program

Designed for Independence, Dignity and Choice

The new Support at Home model is built around you — your needs, preferences, and rights. It focuses on providing the right support at the right time, so you can stay active, confident, and engaged in your community.

Services are flexible and tailored, allowing you to access:

• Clinical care and nursing support
• Everyday living assistance
• Social and community participation
• Assistive technology and home modifications
• End of life and palliative care

There are six categories of services you can receive via Support at Home:

1. Clinical supports: Services delivered or supervised by qualified health professionals to maintain or regain functional or cognitive capabilities.
2. Independence: Support for personal care, social engagement, respite, transport and other activities that help older people manage daily living and remain independent. •
3. Everyday living: Domestic assistance, home maintenance, meal preparation and other services that help participants maintain their home environment and everyday routines.
4. Assistive technology and home modification (AT-HM) scheme: A dedicated pathway providing equipment, products and home modifications to improve safety, accessibility and independence for older people living at home.
5. End-of-Life Pathway: A short-term pathway providing enhanced in-home support services for older people with a prognosis of three months or less who wish to remain at home.
6. Restorative Care Pathway: A time-limited, goal-oriented pathway to help older people regain or maintain their functional independence, thereby reducing their need for longer-term supports.

Aligning with the New Rights-Based Aged Care Act

The Support at Home program has been developed alongside the new Aged Care Act, which takes a rights-based approach to care. This means your choices, dignity, and independence are protected by law.

Carexcell is committed to upholding your rights to:

• Quality care that meets your individual needs.
• Respect and inclusion, with your voice heard and valued.
• Transparency, so you always understand your services and fees.
• Safety and accountability, backed by ongoing monitoring and continuous improvement.

This new framework ensures every older Australian can access the support they deserve — built on compassion, fairness, and empowerment.

Why Choose Carexcell

With over 15 years of experience providing community and clinical care, Carexcell is a trusted partner for older Australians and their families.

We offer:

• Comprehensive, person-centred support — from daily living help to complex clinical care.
• Local, experienced professionals who care about your wellbeing.
• Guidance through the transition from HCP to Support at Home.
• Transparent, respectful service — with no hidden fees or surprises.

At Carexcell, we believe ageing should be supported, not restricted. Our team is here to make the Support at Home experience simple, empowering, and reassuring.

The Government’s “no-worse-off” principle ensures that all current clients are supported and that the change is seamless and fair.